Terms of Use
Last updated: 18 September 2026
These Terms of Use govern your access to and use of the Service Margin Lab website. By using this website, you agree to these terms. If you do not agree, please do not use this website.
Use of this website
This website provides information about Service Margin Lab, its tools and products, and free resources related to commercial cleaning business operations. You may use this website for lawful purposes only.
Informational and illustrative content
Content on this website — including articles, guides, example calculations and free tools — is provided for general informational purposes only. It does not constitute financial, legal, accounting, tax or professional business advice, and it is not tailored to your specific circumstances. Example figures, including those labelled "example only," are illustrative and are not guarantees of income, profit, savings or any other outcome.
No guaranteed outcomes
Nothing on this website guarantees any particular level of income, profit, cost saving or business outcome. Tools and calculators are designed to support your own decision-making — you remain responsible for validating figures relevant to your business, including labour costs, taxes, insurance, award obligations and other expenses.
Free tools
Free tools provided on this website, such as the Commercial Cleaning Contract Value Calculator, run entirely in your browser and produce estimates only. They are provided "as is," without warranty of any kind, and should not be relied upon as the sole basis for a business or financial decision.
Digital products
Some products referenced on this website are Excel-based digital tools that are not yet available for purchase. Product pages for these tools describe planned features and pricing, which may change before release. Purchasing terms, once checkout is available, will be governed by our Digital Product Policy.
Intellectual property
All content on this website, including text, design and the structure of our tools, is the property of Service Margin Lab or its licensors, unless otherwise stated, and may not be reproduced or distributed without permission.
Limitation of liability
To the maximum extent permitted by law, Service Margin Lab is not liable for any loss or damage arising from your use of this website or reliance on its content, including any tools, calculators or example figures. Nothing in these terms excludes or limits any rights you may have under applicable consumer protection laws that cannot lawfully be excluded.
Changes to these terms
We may update these Terms of Use from time to time. Continued use of this website after changes are posted constitutes acceptance of the updated terms.
Professional advice
We recommend you obtain appropriate professional advice — legal, financial, tax or otherwise — before making business decisions based on information found on this website.